Product Replace or Retrieval Policy
The customer has the right to replace or retrieve the product purchased from the website or the mobile application within 30 days from the date of purchase only in the case of an industrial defect in the product in accordance with the Consumer Protection Law, and in the case that the 30-day period ends, the device will not be replaced or retrieved for any reason, and In this case, the customer must communicate with customer service to register a maintenance notification, for the devices which a maintenance report is registered, according to the provision of Article 21 of the Consumer Protection Law.
In the case of a retrieval or replacement of a product that was purchased and has a price or offer discount, only what the customer has paid will be refunded.
All Refunded payments will be made through E wallets ” vodafone cash , etisalat cash … etc”
* In the case the customer wants to replace or return the product despite the absence of an industrial defect in it within the 14-day period from the date of receiving the product in accordance with Article 17 of the Consumer Protection Law
Discount code (Vouchers):-
The customer may obtain a voucher when purchasing an offer from our website or mobile application or win any competition on our website or our official page on Facebook or mobile application or through the loyalty and affiliation program or as rewards for our VIP customers, then these customers can purchase through our website with this voucher by using the discount code while registering a purchase requisition.
Instructions for use:
1. The discount code is only valid for single use and for the customer himself.
2. The customer uses the discount code on our website while registering the purchase order.
3. The customer is not entitled to any difference if the discount value is greater than the total value of the purchases.
4. In the case that the value of the coupon is less than the total value of the purchases, the difference in the amount will be collected in cash upon receipt, electronic payment VISA / Master, payment by FAWRY, Vodafone Cash, Etisalat Cash.
The guarantee is valid from the date of the purchase invoice.
The warranty terms will not apply to defects resulting from misuse or maintenance outside the company, or defects resulting from the actions or modifications made by the customer himself or an unauthorized third party who may perform such actions or amendments on the product or use the device for commercial purposes instead of personal home use, or any damage caused by the customer, whether intentionally or unintentionally.
You can contact us via:
1. Live Chat on our website
2. Send an email to [email protected]
3. Our official Facebook page
4. Communication with customer service