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Payment and Purchase Terms

All Orders are subject to acceptance and availability, and items in your virtual shopping bag are not reserved and may be purchased by other customers.
Our display of Products on the Website represents an invitation and not an offer to sell those Products to you. An offer is made when you place the Order for the Products added in the virtual shopping bag. However, the distance sales agreement shall not be concluded until we accept your offer.

Placing an order through the Website requires the completion of the following steps:

  • Choose the Products that you like, select the colour (if available) and add them to the virtual shopping bag
  • Check your virtual shopping bag and proceed to complete order
  • Enter the delivery and billing information and choose the method of payment
  • Review all information submitted and confirm the Order. By confirming the Order, you fully and without reservation accept the version of the Terms and Conditions available of the Website which shall apply to the future distance sales agreement.
  • Have you chosen payment by card, you shall be requested to make the payment. If the payment is authorized, you will receive an automated acknowledgement e-mail for the receipt of the Order via the e-mail address you have provided. This acknowledgement does not represent an order confirmation or acceptance from EgyServ.
  • Have you chosen payment by any other method, you will receive an automated acknowledgement e-mail for the receipt of the Order via the e-mail address you have provided. This acknowledgement does not represent an order confirmation or acceptance from EgyServ.

Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible and your Order will not be accepted. If you have already paid for the Products, a refund will be executed based on the method of payment in the order. When your process is completed, you will be informed via email.

All Orders that you place on this Website will be subject to our acceptance in accordance with section below


Order Acceptance and Conclusion of the Distance Sale Agreement

Unless we have notified you that we do not accept your Order or you have cancelled it, Order acceptance and the conclusion of the distance sale agreement between you and EgyServ will take place at the point you receive an e-mail confirmation of your respective order.
Prior to dispatch of the Products, EgyServ has the right to decline any Order for any reason, including legal and regulatory reasons.

The email confirming that EgyServ has accepted your Order when your Order has been processed and is ready to be dispatched shall contain a reiteration of the ordered Products, agreement Price, chosen payment and delivery method.
The distance sale agreement is concluded for a determinate duration. Such agreement shall be deemed as terminated when both EgyServ and you will have executed the mutual obligations in the terms and requirements undertaken as per these Sale Terms and Conditions.

Payment Methods and Billing
EgyServ accepts the following payment methods:

– Credit card or debit card
By completing your card details while placing your Order you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.
The applicable amount will immediately be debited on your card. EgyServ reserves the right to check the validity of the credit or debit card, its credit status in relation to the Order value and whether the address data of the Customer is correct. We may refuse Orders depending on the result of these checks.
In all cases where payment is made online, if bank fees and charges of any type (transfer, exchange) apply, they shall be incurred by you. For information on banking fees and charges please make prior reference to the bank which has issued your payment instrument.

– Cash on Delivery
The payment shall be made in cash to the courier delivering the parcel containing the ordered Products.

Delivery, Receipt and Transfer of Risks and Ownership
Delivery shall be performed by courier.
Please note that delivery charges and timescales vary depending on the type of Products ordered and the delivery address. with the mention that you may receive free delivery as promotional offer, given that certain requirements are met:
Orders are usually delivered within 7 (seven) to 14 (fourteen) business days from the date of Order acceptance. The delivery schedule is usually met, although EgyServ cannot guarantee punctuality. In any event, EgyServ shall use all reasonable endeavors to ensure delivery of the Products to you within 30 (thirty) days as of the acceptance date. You can track the status of the delivery either by accessing your Account, or by using the courier tracking services.
You must verify the state of the packaging upon delivery. If the package is damaged, you must not accept the delivery.

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when you or a third party indicated by you shall gain physical possession of the Product at the moment of delivery. Ownership of the Products shall not pass to you until we have received full payment.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control including the acts of the courier company.

Returns of Non-conforming Products
You have the right to return defective products or non-conforming products. You have 30 (thirty) days from the moment of detecting product non-conformity to inform in writing EgyServ about the defect or lack of conformity and to initiate the return of the product to EgyServ. For further reference, please observe the Warranty certificate.

Should your claims be justified, EgyServ shall refund the value of the Product, as well as the direct costs involved in the return, within 30 (thirty) calendar days starting with the date on which you have informed us about the lack of conformity or with the date you have handed-over to us or to a delegated person the product based on a transfer minutes.

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