Privacy and Data Protection Policy
EgyServ Company , a company registered and functioning under the Egyptian laws, with headquarters in Egypt, commercial register number 53804, and whose principal office is located at 40 tout ankh amoun street, smouha, Alexandria, having fiscal registration and VAT no. 379-456-249,
(the “Company” or “We”),respects the privacy of its customers’ and uses its best effort to ensure the protection of their personal data and information, by complying with all applicable legislation relating to the protection of personal data.
For this purpose, we implement the following Privacy and Data Protection Policy (“Policy”), which sets out the main aspects in relation to which personal data we collect and process on our Website, for what purposes we collect and process such data, how we use such information, how you can change such information, your preferences for our communication with you as well as how we ensure the protection of such personal data and your rights relating to your personal data.
We comply with the applicable legal provisions and the personal data we receive and/or collect from you, process, store or keep are processed according to the applicable legislation and exclusively for the purposes provided within this Policy .
It is important to mention that this Policy applies to you irrespective of the manner how you access our website, respectively it covers any device through which our Website is made accessed by you (via phone, tablet, PC etc.).
Mention should be made that our cookies policy is part of this Policy.
- Acceptance of the Privacy and Data Protection Policy
Before further action on our Website, we strongly recommend you to read this Policy carefully.
If you do not agree with this Policy and you do not want your personal data to be used as it is detailed herein, you should not continue to use our Website and not provide us with your personal data.
We underline that every time you use our Website, you are subject to our Policy and by further accessing, browsing and otherwise using our Website, you confirm that you have read, understood and consented to this Policy.
- What Personal Data We Collect
- Personal data
When you access or browse our Website, as well as when you make online purchases through our Website, when you subscribe to our e-bulletins and website which announce our services and campaigns, we will collect some of your personal data to serve you better, such as:
– your name, family name, gender, date of birth,
– e-mail address, phone number,
– billing details and delivery addresses,
– personal interests, feedback, browsing and shopping preferences,
– your location.
Please note that, order for you to be able to create a personal account on our Website and to make any online purchase, it is mandatory for you to provide us with all the personal data mentioned above. If you do not agree to provide us such personal data, you will not be able to create your own personal account and/or to make purchases on our Website.
- Technical and statistical data and information
We mention that, beside the personal data detailed above, we can collect information about your device, as well as other statistical and technical data and information, such as frequency and duration of your visit of the Website, times of ordering and IP address at the time of ordering, statistics about product pages visited and ordered products.
These data are collected and used by us in order to analyze your visitor actions and preferences, to administer the website, for statistical purposes and for security reasons.
The statistical and technical data provided by your browser and/or device can also be used for marketing and advertising purposes, with the mention that these data will not be connected with your personal data and will not be used to identify you.
- Data and information regarding the payment (bank information and/or payment card details)
As part of the processing of any order, and depending on the payment method selected by you when placing your order, you will be requested to provide data regarding your bank account, information regarding your credit card, following for such data to be used both for performing any payments to us or for our refunds to you, as the case may be.
We recommend you to read these terms and conditions before selecting this payment method. The credit card information used for placing your order shall never be kept or stored in our system.
- How We Use Collected Personal Data
Accordingly, we collect your personal data for the following purposes:
- To create a private account for you on EgyServ website (e.g. your name, email),
- To process your orders through online services (e.g. your name, address, date of birth),
- To send SMS notifications to inform you about deliveries (e.g. your cell phone number),
- To send marketing offers such as news bulletin and catalogues (e.g. your e-mail address, name and mail address),
- To inform you about delivery problems relating to your ordered products (e.g. your phone number, street address),
- To respond to your queries and inform you about new or changed services (e.g. your e-mail address),
- To analyze your personal information so that we can provide you with marketing offers and information that fits your preferences (e.g. your e-mail address, shopping habits, other technical and statistical data),
- To verify that you are of legal age for online shopping (e.g. your date of birth)
Please note that, we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us.
Moreover, the personal data collected by the Website shall be used also for the following purposes:
- To process and complete ordering processes and to ensure communication with our customers, in order for us to fulfil our obligations deriving from any transaction concluded between our customers and us,
- To provide you with information about our products, services, campaigns, promotions and other notices and/or information,
- To gain a better understanding of our customers’ shopping preferences and to further offer them a personalised experience on our website,
- To carry out trend and statistical analyses, including for marketing and other intern purposes of the company,
- To reinforce website security.
- How We Share Collected Personal Data
The personal data collected on the website may be shared with, disclosed to or processed by our personnel or partner companies that provide related services (such as companies providing cargo and delivery services, call centres, database services, advertising and marketing agencies etc.).
However, your personal data is in any case protected by the Company and we also make sure that such companies with which your personal data is shared to protect and ensure privacy of the same level for your personal data.
We have no control and assume no liability for the transfers of your personal data and other information performed by other partner companies that provide related services on our website or in connection hereto.
- Cookies policy
This section refers to the cookies and web pages operated by EgyServ. Please note that in order to insure the proper functioning of this Website, we sometimes place small data files called cookies on your device.
A cookie is a small text file (letters and numbers) that a website places on your computer, telephone or any other device when you visit the website, with information about your navigation on that website. The cookies are installed by request issued by the web-server to a browser (e.g.: Internet Explorer, Chrome) and does not contain any software, spyware or virus programs and cannot access information from the hardware of the user. The function of the cookie is to enable our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
The cookies are industry standards used to make sure that your shopping on our website is more efficient and safe and cookies are used on all shopping websites.
Moreover, the information collected in the cookies allows us to improve the Website and to adapt its content to the user’s preferences and individual needs, to improve the result of the searches, to maintain and enhance the functionality and performance of the Website.
The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. The cookies used by the website are solely associated to anonymous users and their computers and do not provide personal details on users.
The cookies used by our Website will not be used for any other purposes than the ones stated.
What type of cookies are used on this website?
Our Website uses the following types of cookies:
Ø Technical cookies
These allow the user to browse our Website and use functions such as the shopping basket or wishlist.
Ø Analytical cookies
EgyServ uses analytics cookies to calculate the number of users who visit its website and are registered. These cookies make it possible to measure and analyze the way in which users browse this Website.
Ø Preference cookies
Whenever users are browsing or shopping on this Website, the site will remember their preferences (e.g. their location or preferred language). Thanks to these cookies, we are able to offer users a simple, more convenient and personalized browsing experience.
Ø Advertising cookies
These cookies are used to show advertisements that are relevant to users and helps EgyServ to measure the effectiveness of its advertising campaigns. When browsing on the Website, users accept that EgyServ will download these types of cookies on their devices and will consult when the user visits the Website in the future.
Who uses the information stored in cookies?
The information stored in cookies on our website is used exclusively by us, with the exception of those identified further on as “third party cookies”, which are used and managed by external bodies that provide us with services requested by us to improve our services and the user’s experience when navigating our website. The main services for which these “third party cookies” are used are to obtain statistics on access and to secure payment transactions carried out.
You can control and/or delete, restrict or block cookies from this Website at any time by modifying the configuration of your browser. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
While the configuration of every browser is different, cookies configuration is usually carried out in the “Preferences” or “Tools” menu. For more details about the configuration of cookies in your browser, please check your browser’s “Help” menu.
- How can I avoid using cookies on this website?
If you prefer to avoid using cookies on this Website, you will first need to disable cookies in your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features and you may not be able to access certain functions of our Website.
By continuing to use the EgyServ website you accept our cookies policies.
- Security and Protection of Data
The Company respects the privacy of its customers’ personal information and uses its best efforts using the latest technology to ensure the same.
All physical, electronic and managerial measures are adopted to ensure the security of our system. All data is stored and backed up in secure servers at home and abroad.
The data obtained through our website our transferred via SSL (Secure Socket Layer) technology that ensures secure transfer of data.
On pages where you provide your payment details on our website, you will notice that at the far right on the address line (depending on the browser you use) there appears the image of a lock or key and the first letters appearing on this address line change from http to https. If you see this, you can be sure that our website is on secure servers.
- The rights of our customers and visitors regarding their personal data
The General Data Protection Regulation or “GDPR” gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:
Right of access – the right to be informed of, and request access to, the personal data we process about you;
Right to rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to erasure – the right to request that we delete your personal data;
Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
Right to object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; the right to object to your personal data being processed for direct marketing purposes
Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service
Right not to be subject to automated decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
If you have any questions about your privacy, your rights, or how to exercise them, please contact us. If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Consumer Protection Agency.
- Newsletters, messages and alerts. Opting out of e-Bulletin Subscription
We offer you the right to control whether or not to receive during your whole experience on our Website.
In this respect, please be informed that, for the purposes of direct marketing, since we initially collect your personal data in the context of the sale of our products through our Website, we require your consent to further use your personal data, as offered by you, for our commercial purposes.
However, you can always revoke your consent for the personal information used for marketing purposes (e.g. Sending news bulletins or sending offers to your e-mail address), including when we initially collect your personal data or on each of the occasions you receive one of our messages and unsolicited communication.
If you choose to opt out of e-bulletin subscription continuously and at any time, you can easily opt out, free of charge and in an easy manner from the e-bulletin subscription, by clicking on the link “If you do not wish to receive such emails, please click to unsubscribe” appearing in e-bulletins which we send to you on a regular basis or by submitting a notice to [email protected] with your membership email.
You can get in touch with us using the following contact details:
Address: 40 Tout ankh amoun St, second floor, Smouha, Alexandria
Mobile number: 01000777452
Working hours: daily from 10 am to 3 pm except Friday
Email: [email protected]